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Is the "customer is always right" mentality breaking your medical practice? As healthcare shifts to a consumer model, high-maintenance patients are blurring professional lines—driving up staff burnout and draining your operational resources. Discover the three critical questions every practice owner and manager must answer to set firm operational guardrails, protect their team, and successfully filter out consumers who just don't fit your model.

A brief moment of self-reflection for the business owner out there. Are you investing back into your business or running it paycheck to paycheck? Time to take stock. Audit your operations. Find the incremental edge to become better. Process improvement to technology implementation are the levers successfull practices follow. You?